Ethical Souls Return or Exchange Policy
If you are not completely satisfied with your purchase we will be delighted to give you a refund. We advise that you read, understand and fully agree to the details of all returns policies prior to making an order with Ethical Souls.
We will issue a full refund (Delivery Excluded) on receipt, or exchange the item for a different size / colour if preferred.
Details on Ethical Souls return and exchange policy:
- Return the item or items to us in their original condition within 14 working days of receipt along with the completed returns form included in the shipment.
- You have 14 days from receipt of the item to return it to us.
- The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
- The parcel can take up to 14 days to be returned to our warehouse, unless sent via special delivery.
- Ethical Souls will credit your original method of payment within 14 business days of return of item, minus original shipping charges (if any)
- Sale items may also be returned
Under the Ireland / United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased from Ethical Souls, for a full refund.
Order cancellations must be made over the phone between the hours of 10am and 5pm. If you have placed an order over the weekend or on an evening please call on the next working day.
Please note that:
- All refunds can and will be made only if you provide your name, address and order ID enclosed with fully tagged products.
- Due to security reasons your card details will not be stored on our system. Therefore upon receipt of your return we will call you in order to obtain the card details. Please note that we can only speak to the account holder and we can only refund to the original card used when placing the order.